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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not access my e-mail, I have forgotten my password.

Customer Question

I can not access my e-mail, I have forgotten my password.
JA: When did you last reset your username and password?
Customer: probably 2 months ago. I am 84 years old and my memory is not what it used to be
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, but I have tried to reset my password, but if I do, and you e-mail it to me I can not retrieve it.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Cody replied 1 month ago.

What email address are you having issues with?