Hello,I am the person that will be helping you today.
If you wish, the best way to ascertain that the presentation is ready to go is for me to remote into your system and verify such. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Please, send your reply below in the box. After you type your message, click the Send button.