How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35350
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

MY SCREEN IS FROZON, ASUS DECKTOP, I HAVE NOT, TO CLINK OR

Customer Question

MY SCREEN IS FROZON
JA: What kind of computer do you have?
Customer: ASUS DECKTOP
JA: Have you installed any updates recently?
Customer: I HAVE NOT
JA: Anything else you want the computer expert to know before I connect you?
Customer: I AM UNABLE TO CLINK OR USE THE TOUCH SCREEN IT STAYS ON START UP REPAIR
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome
Can you please remove the power cable and then hold the power button down for 60 seconds then release.

Then connect the power cable, power on the Asus and if it asks you to run start up repair, do this and tell me if when it completes, if it then functions correctly.

Let me know the results please.

Related Computer Questions