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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just had a power outage at my office building. When my

Customer Question

I just had a power outage at my office building. When my computer came back on the document I had been working on had not been autosaved since September 9th!!! I am at wits end thinking I have lost all that work over the past few days. Is this document still in my computer somewhere? Why did it not auto save every 10 minutes like the settings say it will?
Submitted: 2 months ago.
Category: Computer
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I understand your being upset. Losing that much work is a bad thing indeed.

If there's any vestige of that work on the computer, it may be found.

First: What computer is it, a Windows PC or an Apple computer?

Second: what word processing application program did you do the editing in, please ?

Customer: replied 2 months ago.
Apple Mac OS X. Processed in Word.
Expert:  Russell H. replied 2 months ago.

If MS Word auto-saving was turned Off, I'm not sure what can be recovered.

Could you tell me, approximately what version of MS Word you have on that Apple computer?

Customer: replied 2 months ago.
Word: Mac 2011 Version 14.6.7
Expert:  Russell H. replied 2 months ago.

OK. Let's look for an autorecover file for that edit.

In that version, it could be in

User

Documents

Microsoft User Data

Office 2011 AutoRecovery

or a similar location in your filesystem.

When you powered On the Mac computer again, did it show a recovered document? in some cases, it should do so.

Let me know what you find, and if you need further guidance.

Expert:  Russell H. replied 2 months ago.

Also, try this in the MS Word program:

  1. On the File menu, click Open, and then click Recent Documents.
  2. Scroll to the end of all recent documents, and then click Recover Unsaved Documents.
  3. If a document is listed there that looks right to be your lost edit, click on it to open it, examine it to make sure briefly, then save it immediately before it is lost.

Do any of the procedures I have mentioned find anything?

Customer: replied 2 months ago.
Nothing is working. I cannot find the Recover Unsaved Documents option that you mention.
Expert:  Russell H. replied 2 months ago.

OK. Did you find

Recent Documents

at least?

Did you find the directory location I pointed out, also? it's in your filesystem, in

User

Documents

Microsoft User Data

Office 2011 AutoRecovery

or a similar location in your filesystem.

Customer: replied 2 months ago.
I've search all through recent documents. The version created on 8/8 is the only one that shows up. And I check system preferences or wherever the auto save function is located and it shows 10 minutes as the default.
I didn't find User. I'll look again for that.
Customer: replied 2 months ago.
I meant to say 11/8. Can we communicate via phone also or is email the only option?
Expert:  Russell H. replied 2 months ago.

I regret that I am not able to offer Live Phone Call service at this time.

Keep looking. System Autosave location is to be checked...

'User' might be a abbreviation for 'the username of your user login on the computer'

Customer: replied 2 months ago.
I appreciate the help Russell but it's not there. Enough bad things have happened this afternoon that I just don't want to have someone take control of my computer remotely. Dave
Expert:  Russell H. replied 2 months ago.

That's OK... Did you see what I added about

'User' might be a abbreviation for 'the username of your user login on the computer'

?

And I should Opt Out, in case someone a little better at Apple OS internals might have more to suggest on this case, and hopefully turn up some further hope for it.