Hello. My name is ***** ***** I will be assisting you today.
Is it still running this check disk, does it say stage 1 of 5 or something similar?
if it hasn't started the check disk process, power it off manually and back on
if you don't press anything it just sits there?
Try pressing F8 repeatedly on startup
There are no numbers or stages that are changing at all? The only message is checking file system on C ?
is this a laptop or desktop?
If desktop plug your keyboard into a different usb port, if you press the caps lock or num lock does a light turn on indicating it was pressed?
light come on the keyboard if you press caps lock?
power computer off, unplug power cable for 30 seconds, plug power back in turn it on
press F8 repeatedly
What 3 options is it?
We can't do a remote support yet as we can't login