Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I will recommend that you do this on a computer. Not a phone or tablet until you get your
account up and running again for yahoo. (some of those devices do not show 'full' view for options like computers
on desktop view)
This link is to determine your yahoo id and reset your password. It will depend on your recovery methods you
put in place like backup emails, phones and security questions on your acct. I can help you, if you get stuck. We just need
to communicate results until we get this resolved. Please start by clicking the link below. If you cannot get into the acct
with this, i will try and see your options of recovery as we converse. Or you can have me log in remotely to a computer ONLY,
and try for you. It is optional.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.