How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't download videos, Vaio E series, not sure how to

Customer Question

I can't download videos
JA: What kind of computer do you have?
Customer: Vaio E series
JA: Have you installed any updates recently?
Customer: not sure how to install vaio updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thank you very much
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 1 month ago.

Please answer the following.

From which web site are you trying to download and what is the message you are getting when you try to download?

Were you able to download from this site before?


Note: - Please reply using the box below.

Customer: replied 1 month ago. and I have had difficulty downloading with their various sites previously including Sangha shop. The message was Google cannot scan for viruses and the video is too large (a 4 minute video message).
Expert:  John replied 1 month ago.

I cannot find any download option showing in the page.How do you download from that site do you use any download plugin ?

Expert:  John replied 1 month ago.

please answer my above questions so that i can help you better.


Expert:  Josh replied 1 month ago.


Do you still need help?