Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Yes, there is a remote support offer i can send to you as you requested, or i can send written directions for you
to do this if you do not wish for the remote method and i do it for you?
First we need to find out if you are on a windows pc or a mac?
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.