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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a letter saying we needed to update our cc. It is

Customer Question

Good morning! I received a letter saying we needed to update our cc. It is my husband's account but I use my name on the account. We need to pay past due amount and update the cc on the account. Account*********** My husband is 81 and can't remember his password. I just want to update so he can continue to use his account.
JA: When did you last reset your username and password?
Customer: Gosh, he sets it and resets it and I can't keep count and he can't remember!
JA: Have you installed any updates recently?
Customer: computer updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: This is not on my computer. It's one I got my husband to use and he seldom uses it.
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Did you get a letter in the mail or an email?

Customer: replied 8 months ago.
I don't need the device fixed. All I want to do is update the payment method. Nothing else, thank you.
Customer: replied 8 months ago.
I'll just call in. I'm not wanting to take all day.
Expert:  Cody replied 8 months ago.