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Ask Brent Woolverton Your Own Question

Brent Woolverton
Brent Woolverton,
Category: Computer
Satisfied Customers: 44
Experience:  Network Security Analyst at Goodwill Industries of Southwest Florida
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Computer has trouble finding DNS address when I start up the

Customer Question

computer has trouble finding DNS address when I start up the computer and after the computer has been idle for a while. Running Windows 10. I have to click the retry button for about 5 times. Also the circular arrow retry button and the icon in the upper left hand corner flickers sometime randomly (not related to the other problem above.)
Submitted: 2 months ago.
Category: Computer
Expert:  Brent Woolverton replied 2 months ago.

Hello,

I am sorry to hear that you are having an issue with your networking.

The first thing that we should do is troubleshoot the network to make sure that we are connected. From the start menu please type "Command" and select the option for Command Prompt. Once the command prompt has loaded please type 'ping 8.8.8.8' without the quotations. Please provide the results. Thank you.

Customer: replied 2 months ago.
Packets sent and received 4 Average round trip time 39ms
Expert:  Brent Woolverton replied 2 months ago.

Excellent. This means that we have a solid network connection. Please type 'Network' in the start menu and select the 'Network and Sharing center' Once this has loaded, please select 'Change Adapter Settings'. Now that a new page has loaded, you will Right click on 'Lan adapter' or 'Wireless Adapter' depending upon if you are connected by network cable or wireless respectively. Select properties.

Now that the new dialog box is open, double click on the option that says IPv4. An option should now be available for setting a static dynamic DNS. Select that radio button and input for the primary DNS 8.8.8.8 and the secondary DNS 8.8.4.4. Please click ok until you are back to the Change Lan Adapter page and test your network Internet via a browser. Please advise me if your results.

Customer: replied 2 months ago.
I did the last thing but it said it needs at least one IP address.
Expert:  Brent Woolverton replied 2 months ago.

Would it be possible to take a picture of the Network dialog box and upload it here? Thank you

Expert:  Brent Woolverton replied 2 months ago.

Ideally, your dialog box should look something like the one I just attached, except with 8.8.8.8 and 8.8.4.4 instead of the 208. numbers

Customer: replied 2 months ago.
attached
Expert:  Brent Woolverton replied 2 months ago.

Thank you. On the top radio button please select an IP Address automatically option, then press OK all the way down

Customer: replied 2 months ago.
Ok. Seems to work.
Customer: replied 2 months ago.
Will that cure the flickering also? Any other tests? Will things load faster now?
Expert:  Brent Woolverton replied 2 months ago.

Sorry about the delay. My local internet provider had an outage. That should resolve the icon flickering as I believe that's detecting an internet outage. The internet should load slightly faster as it has a direct route to the DNS server rather than one that was faulty. I hope that I have resolved your issue. If so, please accept my answer and rate my service.

Thank you and I hope you have a wonderful evening.

Expert:  Brent Woolverton replied 2 months ago.

Hello again,

I look forward to hearing if your issue has been resolved. If so, please accept the answer and rate me for my service. Thank you and have a wonderful day.

Customer: replied 2 months ago.
It did not solve the flickering. What could be causing that?
Expert:  Brent Woolverton replied 2 months ago.

That may not be an issue. Some pages have an auto-refresh feature to deliver new content. You may notice it flicker because it is doing that refresh.