Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What company/service are you trying to reach?
That company really does not have any phone based support options, which is typical with the low cost/quality brands like this.
The only form of support they offer is via web based chat, which you can access here: http://livechat.locus.net/my_chat/index.php
If you are having a device problem, you can try visiting a dealer though, and they may have some other contact options, stores like best buy would be able to provide that service.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.