Sorry to hear you are having trouble. I will help you now.
Please give me more details on this computer. Do you know which Windows you are running? Vista, 7, 8, or 10?
OK. Thanks. Please tell me more about what's going on with your Internet Explorer and updates. Are you not able to run Internet Explorer, or are you just trying to update it?
Thanks for the remote request. This would be the fastest and easiest way to solve the problem. Unfortunately, it seems there was a payment problem, but if you can clear that up with billing, just let me know and I'll send you another remote request, or the site will, and I will then connect to you and fix while you watch and communicate with me.