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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
You must be using Roxio to do this(You can use Nero as well) . Please try to repair it or uninstall and install latest version of it and then try again. Let me know how it goes. It would be good if you could upload it's screenshot show I can see when and at which stage you are getting this error message.