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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a HP laptop with windows 10 that I have trouble with

Customer Question

I have a HP laptop with windows 10 that I have trouble with since I have had it and have 2 different online oufits try to fix it and have spent about 300.00 dollars, with no luck. My question is, is there a way to uninstall windows 10 an load windows 7. I have never had any trouble with windows 7 on any of my desktops and would like to put it on this computer. When I loaded windows 10 on my last HP I had problems with it and went back to windows 7. To me windows 10 sucks. Can anyone help me please!!
Submitted: 6 months ago.
Category: Computer
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 6 months ago.

Was windows 10 on your computer previously or did you buy it that way?

What is the exact make/model of the computer having issues?

Customer: replied 6 months ago.
No way. I m not going to spend another dime online on this computer. all I want to know can I uninstall windows 10 and go to windows 7. JUST A SIMPLE ANSWER.
Expert:  Isaac Franklin replied 6 months ago.

I didnt ask for anything money related? You may be seeing an automated pop up for remote? It is sent to

all clients regardless of their issue. Please just 'ignore' and we will proceed.

Was windows 10 on your computer previously or did you buy it that way?

What is the exact make/model of the computer having issues?

Customer: replied 6 months ago.
Window 10 was on it, Intel Pentium 64 bit Laptop-WGPA707
Expert:  Isaac Franklin replied 6 months ago.

Thank you. Please standby while i get directions for you.

Customer: replied 6 months ago.
I hope you can help, I want windows 7
Expert:  Isaac Franklin replied 6 months ago.

Yes, but that is your processer that you sent.

You said it was an HP? Can you tell me the model of hp? It should be on a sticker on the bottom,

under the battery, etc?

Expert:  Isaac Franklin replied 6 months ago.

If it is the desktop or laptop, either or,

this will show you what to look for:

http://support.hp.com/us-en/document/bph07555

The model will determine if it is capable of being converted.

Expert:  Isaac Franklin replied 6 months ago.

Had it already had 7 on it before 10, it would have been easier for you to downgrade as opposed to

change your OS.

To give you an example of what you are about to go through, what you will need etc. you can review

this link and tell me if this is something you would still like to do.

http://www.groovypost.com/howto/downgrade-windows-10-to-windows-7-windows-81/

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