Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Was windows 10 on your computer previously or did you buy it that way?
What is the exact make/model of the computer having issues?
I didnt ask for anything money related? You may be seeing an automated pop up for remote? It is sent to
all clients regardless of their issue. Please just 'ignore' and we will proceed.
Thank you. Please standby while i get directions for you.
Yes, but that is your processer that you sent.
You said it was an HP? Can you tell me the model of hp? It should be on a sticker on the bottom,
under the battery, etc?
If it is the desktop or laptop, either or,
this will show you what to look for:
The model will determine if it is capable of being converted.
Had it already had 7 on it before 10, it would have been easier for you to downgrade as opposed to
change your OS.
To give you an example of what you are about to go through, what you will need etc. you can review
this link and tell me if this is something you would still like to do.