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Hi. My name is***** you for your question and the opportunity to assist.
What kind of difficulty are you having with the computer?
Are you restoring it using the F11 method?
What's the full model number of the computer
We'll see if we can do this without the model number. Hold down the power button until the computer
shuts off. Make sure any external devices are unplugged for the computer.
Press the power button and as soon as you see HP on screen start tapping the F11 key at the top of the keyboard about once per second.
You must do this very quickly after starting the machine.
Let me know if the Choose an Option screen comes up.
Thank you. Hold down the power button until the computer
How many seconds for what? 4 -5 seconds on the power button to shut it off.
When you turn it back on start tapping the F11 key about once per second until the Choose an Option screen
The sequence after tapping F11 should be:
How's that coming along?