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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Every time i try to turn it on it goes to the startup repair

Customer Question

every time i try to turn it on it goes to the startup repair screen and when i try to use startup repair it crashes/ turns off
JA: What kind of computer do you have?
Customer: one sec i have to go grab it. to be honest i was not at all expecting live support.
JA: Have you installed any updates recently?
Customer: no and it's a dell inspiron1545
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that i can think of
Submitted: 3 months ago.
Category: Computer
Expert:  arsufi2002 replied 3 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 3 months ago.

How old is the laptop?

Expert:  arsufi2002 replied 3 months ago.

I want you to run system diagnostic test to see its free from hardware issue

Expert:  arsufi2002 replied 3 months ago.

Procedure:

  1. Reboot laptop
  2. Tap F12 key until you see Boot Menu option
  3. Select Diagnostic when Boot Menu appear.
  4. Let it scan complete machine and wait for the result
  5. See if system comes out with any error. If so, share the message here

Note: We are particularly looking for HDD diagnostic result

Thanks