Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Are you using Windows XP Service Pack 2 or later ? It works with SP2 or more only.
Please provide your rating to me if I have helped you. If you have any questions feel free to reach out to me. I will answer all your follow up questions on this.
If required I can remotely connect to your PC and try to fix it.