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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It's just a black screen--only thing showing up is the

Customer Question

It's just a black screen--only thing showing up is the arrow.
JA: What kind of computer do you have?
Customer: Lenovo yoga pro 2. It's 2-3 years old. I don't know if I have Windows XP or something else.
JA: Have you installed any updates recently?
Customer: No...not that I recall.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The only button that I get any response from is F10--it shows the Project menu. But no other button have a response.
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When you start the machine, do you see the spinning balls onscreen first, and then it goes black?

Expert:  Byron replied 2 months ago.

On the right hand side of the laptop, just to the right of the power button, do you see a very small button with an

icon to the right of it that looks like this (see attachment)