I'm sorry about the issue. Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
What's the error or message when signing in?
How many user account name(s) showing at the bottom left of the computer's screen?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
1. On a working computer (or on a tablet or smartphone), go to the website below:
2. Then there, select the option "I forgot my password", then click on Next at the bottom.
3. Then in the first box, type the email address as shown on the problematic Surface Pro computer.
4. Then in the second box, type in the characters as shown on the page.
5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password
, then try on the problematic computer.
- If that does not work, please try the following:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How are you? Do you still need help with this issue and/or with anything else?