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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30118
Experience:  Over 20 years of consulting to the IT industry
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My laptop lost sound on Monday night. I've checked the

Customer Question

My laptop lost sound on Monday night. I've checked the volume, and make sure that the speakers are the default, and updated the driver, but as of this sound has not been restored. Any ideas?
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please the make and model of the Laptop?

Thank you

Customer: replied 1 month ago.
It's an HP, I'm not sure of the model number. Where would I find that?
Expert:  Richard replied 1 month ago.

ok, it is on a label on the bottom of it normally

But for now, try this.

Remove the power cable and hold the power button down for 60 seconds then release.

Then connect the power cable, turn it on and tell me if you then get sound please.