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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12533
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I can not load Pinterest. Other websites work just fine.

Customer Question

Hello. I can not load Pinterest. Other websites work just fine. I've researched this problem and tried deleting browsing history, cookies, restarted my router, restarted my computer and tried both chrome and edge but will not load. The bar shows up with an entirely blank page. Pinterest is not down, works on my phone so the problem must be me. Can you help?
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: 15-20 seconds actually.
JA: Have you installed any updates recently?
Customer: Not at all before this problem. I checked to see if chrome had any updates I was missing. But this problem is with two browsers anyway.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 month ago.
windows 10
Customer: replied 1 month ago.
still there? windows 10, hp laptop
Customer: replied 1 month ago.
i have been charged. what is going on?
Expert:  Dustin replied 1 month ago.

Im here.

This could be a DNS issue.. lets try the following

Once you have set your connections DNS addresses to either googles or open DNS servers ( I prefer google )

test pinterest again and let me know if its working now.

Dustin S

Customer: replied 1 month ago.
The problem isn't even occuring anymore, suddenly after hours of trying to figure it out. Is that link safe to follow? Sorry this is foreign to me.
Customer: replied 1 month ago.
Thank you so much for trying to help me. This has been occurring for hours and a random check on my laptop shows it now working.
Expert:  Dustin replied 1 month ago.

Youre very welcome.

The link I sent is 100% safe.. Its a page, the official microsoft forum. However, if the issue isnt occurring anymore then you may not need to follow those steps to change the DNS as I suggested.

Expert:  Dustin replied 1 month ago.

Hello again, I never heard back from you after you read my response.

Did you still need help with this issue? If everything is fixed please remember to return and click and submit a 5 star rating to close out the question. Or, respond if you needed further help, thank you.

Dustin S