Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
When you reply with this information, we will go from there to get your issue resolved.
I cannot connect. That message is automated as our system doesn't yet 'recognize' ipads, locked out computers, cell phones etc.
Please just ignore that and do not hit accept unless we agree on it together if it is needed later.
First, can you tell me about how long ago this happened and can you remember what happened with it just 'stopped'?
Any downloads, water damage, upgrades?
I am going to have you take the power cord and battery out of your computer. Hold down the power button
for a full minute while it is off. Connect the power cord, put in battery and try to start computer.
Tell me exactly what screen you see?
Okay, this can be several things, we are going to try this before we try the harder one. We may need to just 'click' the
hard drive back into place.
For now, i need you to power off the computer all the way. When you hit the power button, immediately start tapping F8
until you see a menu option. When (if) we get that menu, stop there and dont touch anything. Just send back what you see
on the screen to me.
Please keep in mind, this is a 'timing' trick. You may have to try this several times.
Let me know if you can get to the menu screen or not and we will go from there. If you cant, please send the model of your toshiba.
(should be on back with a sticker somewhere or written under your battery).
This is not a software problem. It is a hardware issue. I am sending you a link that will show you exactly how to
take out and replace your hard drive. (we may need this later as well for full replacement unfortunately)
But, for now, we are going to get to the hard drive 'only' to make sure it is firmly in place. We are not taking
it apart as shown in instructions. You will use this to open it up, and 'firmly secure' the hard drive. If it is loose,
it usually says cannot detect hard drive. But it could also just be 'jarred'. (we hope that is the case here).
Once you get to the hard drive, make sure the cords/attachments etc. are connected to the hard drive.
Put the hard drive back in, and tighten everything down/put back together. Try to restart laptop.
This is your guide below:
Let me know what happens.
Sometimes this takes awhile. Do not worry about time. I will be with you.
If you look in the last reply, link is there. I will put it here again.
All you have to do is reply to me like you are now. We understand these things take time.
If worse case scenario we cannot get into your hard drive and it is to damaged? I will make sure
i find you something to replace it with at a reasonable price. We do not do sales or make anything
off of things like that, so we always try to do what is best for you only on giving replacement option
Let me know when you are ready after you try to secure the hard drive already in place. And we will go
from there. (its actually common in laptops if it is just 'jarred' loose).
It depends on the model of computer and what hard drive it uses.
If that did not work we are left with 2 options.
Here is a replacement hard drive:
This is the cheapest version of windows 7 to install when you get a new drive, its only 20 as opposed to hundreds:
If you want to try and 'slave the drive' from your damaged one, I am sending you a 'kit' to try and recover info from your old one.
Other than that, you can try a local repair shop to get another opinion, double check etc. It isnt software related. It is hardware.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin