Hi there and welcome
Can you tell me please which version of windows you are using?
And how are you connecting to the internet? Via wireless or cable?
how are you connecting to the internet? Via wireless or cable?
Press the windows key + R and type in
Does it show there your wireless connection as connected?
ok.. when you are at home, right click on it and select Disable.
Then restart the Laptop, right click it again and select Enable.
Once done then test if you have internet.
If not, then remove the power to the wireless router, wait 5 minutes, then connect the power, restart and see if you now get connected.
Ill keep this question open so if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Ill be on for another 4 hours