Hi there and welcome
Can you tell me which version of windows you are using please? Was it windows 10?
Please let me know.
ok, to do the factory reset (which will remove all data)
First power off the Asus
Then power it on and keep tapping F9 until you are at the recovery manager
Once there, follow the onscreen steps to perform a factory reset which wipes everything and reinstalls windows.
Let me know please how you go with this.
What did you see when you did the procedure I gave you?
ok, in order to solve this, you need to respond to my questions rather then such as replay.
The procedure I gave you works unless someone removed the image from the computer in the past.
So can you please reply to my last question as to
As opposed to referring to me as useless...