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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35309
Experience:  Over 20 years of consulting to the IT industry
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I hope you can help me all of a sudden I can't charge my

Customer Question

Good Morning,
I hope you can help me all of a sudden I can't charge my computer using the AC adaptor....I tried different outlets with the same results. I only have battery life for about an hour and a half and not sure what happened as it was working fine before the weekend.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there Andy and welcome

Can you please remove the power cable to the Laptop and then hold the power button down for 60 seconds then release.

Then connect the charger, start it and tell me if it now charges please.