Hi there Tony. My name is*****'m sorry that you are having this problem. I will do my best to help you.
Trend Micro Account (MyAccount) is an online tool you can use to view and manage your subscription, account information, and registration information for all installations. You can also use this tool to renew your subscription or cancel the automatic renewal.
Your Trend Micro Account is automatically created when you install and register your Trend Micro program. This is done during registration, when you are asked to specify an email address and password.
Note: If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek or your ISP support team instead. These types of subscription usually have serial number that begins in T.
To enable Automatic Renewal, please do the following:
Type your email address and password, then click Sign In. Please Note:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.