How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am unable to get into my Yahoo account....I am sure I have

Customer Question

I am unable to get into my Yahoo account....I am sure I have the correct pass word, as I used it earlier today....I have an alternate e-mail account...but am having problems with that account also...My cell phone does not work at the house....and it appears that when I set up my account one of the questions is" name of your oldest cousin"...no matter what I put in there...it does not accept it....I needinto the account
Submitted: 6 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 6 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 6 months ago.

Hi Maralyn, so your account questions, with Yahoo are not the easiset, and can be the cause of much frustration.

.

In the past i have just tried to chat our way through it.....but that seems to not work so well.

But what does work really well, is called a Remote Session......where i conect to your computer and can SEE your screen, and then i can guide you through the process, or resolve the issue you are facing.

Expert:  Quiksilver07070 replied 6 months ago.

I can offer the remote session at no additional charge, if you would like to proceed with that option?

Expert:  Quiksilver07070 replied 6 months ago.

Also, about the secret question answers.....just like passwords, the security question Answers are case sensitive.

So if you used a capital letter in your oldest cousins name when you set it up, then you have to again use the capital letter again.

Customer: replied 6 months ago.
I AM GETTING NOWHERE....I DO NOT AGREE TO ANY CHARGES TO MY CARD JUST FORGET IT AND I WILL GET THERE SOME OTHER WAY.,...DO NOT CHARGE MY CARD...YOU HAVE NOT DONE ANYTHING FOR ME...
Expert:  Quiksilver07070 replied 6 months ago.

Thats okay maralyn.

I hope you have a great day anyways.

Best of Luck.

Related Computer Questions