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Hi Maralyn, so your account questions, with Yahoo are not the easiset, and can be the cause of much frustration.
In the past i have just tried to chat our way through it.....but that seems to not work so well.
But what does work really well, is called a Remote Session......where i conect to your computer and can SEE your screen, and then i can guide you through the process, or resolve the issue you are facing.
I can offer the remote session at no additional charge, if you would like to proceed with that option?
Also, about the secret question answers.....just like passwords, the security question Answers are case sensitive.
So if you used a capital letter in your oldest cousins name when you set it up, then you have to again use the capital letter again.
Thats okay maralyn.
I hope you have a great day anyways.
Best of Luck.