Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This may take several different trouble shooting techniques.
Please look at the link below for this. There are 9 different steps, some of them may or may not be difficult for you to
perform. This is for a 7, not at windows 10, but the same principals apply.
You sent a remote support request. Did you want me to log in and do this for you?
Yes, if you see an automated pop up for it, just do not hit 'accept' and it will charge you if you dont want the remote.
You can try the steps on the link that i sent you and get back to me if you run into issues if you would like or request
the remote support for me to do these steps for you if you decide you want that later on.
You have put in at this time for written support. Sometimes it takes a few minutes to solve issues,
sometimes it can take much longer depending on the issue (we cannot see your equipment, errors etc)
so it is up to you to help guide us with communication and results. If you do these steps? We just pick up
where you left off if it isnt resolved with the same fee in place. We work with you until it is resolved.
If not, it will be opened up to other experts, and they will give different resolutions as well until your problem is
fixed. We have to make sure you follow each step we send you though. To rule them out or fix the issue.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
You only need to follow the steps on it. Not download anything.
However, a system restore could help you as well. I am going to open this up
to another expert while you perform a restore.
Hello. My name is ***** ***** I will be assisting you today.