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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16032
Experience:  5 years as Network Admin, 10+ years of IT support
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My husband changed the password, can't remember his login or

Customer Question

My husband changed the password, can't remember his login or password ***** login into the acct., so we've been without Internet for about 9 or 10 wks now! I've tried everything I can to get back online! Can you PLEASE help me?
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

What account are you referring to?

Customer: replied 3 months ago.
I guess my internet provider Excede
Customer: replied 3 months ago.
Acct in Garry Reese's name
207 e Ricky ridge st
Mead,OK 73449
Expert:  Josh replied 3 months ago.

Teresa,

In this case, you will need to call Exede at 1-***-***-**** and explain your issue to them so they can fix it.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 3 months ago.
then my chg will be refunded since you weren't able to help, right?!!
Expert:  Josh replied 3 months ago.

I am sorry that you feel that way. I have provided you with the way to resolve your issue.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 3 months ago.
That's wasn't help! I've talked to my attorney and he said for you to refund my chg ASAP or you'll be turned in to the Fraud. dept thru my banking institute Tues am!!!
Expert:  Josh replied 3 months ago.

Okay, thank you.

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