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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
if the downloaded movie is not downloaded fully or the file is corrupted then it might have to download it again but if you say all the movies stared downloading again then the problem is something else.