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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to unlock galaxy 5 when the finger scanner locked up to

Customer Question

how to unlock galaxy 5 when the finger scanner locked up to password ***** i forgot my password have tried android device manager can not get any screen except give password i did get the phone to ring and a message but would not unlock pleas help i dont want to loose my info thanks
Submitted: 5 months ago.
Category: Computer
Expert:  Kevin T replied 5 months ago.

Hi,
My name is ***** ***** I will be helping you.

Expert:  Kevin T replied 5 months ago.

We can reset this, do you know If you used on device decryption?

Regards

Kris

Customer: replied 5 months ago.
no i did not
Customer: replied 5 months ago.
did you get my answer
Expert:  Kevin T replied 5 months ago.

Yes would you like me to talk you trough or send you instructions?

Customer: replied 5 months ago.
well since it took 2hrs and 8 min to get a response i guess send instructions

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