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Hi,My name is ***** ***** I will be helping you.
What operating systems are you using on your computer?
You will need to download the USB drivers to allow the phone to speak to the PC. Did you do this?
I could connect and set you up If you wish.
Hello, I think Kristopher was asking to remote to your computer to perform the actual USB drivers for you. That is an extra charge. I can attempt to walk you through this if you like?
I am back
My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..
Please let me know when you are back
It seems you are offline now. Request you to perform below activity and update status
1: Make sure mobile phone is on
2: Connect S7 mobile to computer using USB cable
3: At this point, please wait some time as Windows 10 automatically install the driver for it
4: Once installed, you may open My PC and see a new device shows which is your mobile
5: If there, just double click the mobile drive and use it as a removable storage..
Please let me know if this works..
Waiting for your reply