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it would help me immensly if you could give me the SERIAL number for the Gateway. That will allow me to pull the correct technical manuals.
The serial number and SNID are both printed on a white label underneath the computer.
here is an example
example image link below, pulled from gateway support site
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is there any typos?
its not coming up as a valid serial number.
serial numbers are 22 digits long, which is what you have.....but maybe a typo?
Oh wait.......actually its the Gateway website.
its showing this:
This Service is currently not available, please try later. Sorry for the inconvenience.
needs 22 digits.
your missing one.
But thats not the issue anyways....the site service is down right now.
We cant look up by serial number, so we are going to have to do this the old fashioned way.
no.....we not done yet.....you said its a gateway M series....right?
Im going to pull some different images of M series and show them to you, see if you can pick yours out.
well that didnt go so well...
Theres 34 different M series laptops.....and none of them have a stock image.
I loath gateway.
it would help if you saw like the M number.
see image for example
you didnt accept anything.....no charge yet....maybe a deposit.....but thats refundable.
I mean if we cant determine what computer you have......we cant EVEN BEGIN to tell you how to reset it.