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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to reset my gateway m series to factory settings?

Customer Question

Trying to reset my gateway m series to factory settings?
Submitted: 3 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 3 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 3 months ago.

it would help me immensly if you could give me the SERIAL number for the Gateway. That will allow me to pull the correct technical manuals.

Expert:  Quiksilver07070 replied 3 months ago.

The serial number and SNID are both printed on a white label underneath the computer.

Customer: replied 3 months ago.
Lot of numbers. Where exactly?
Customer: replied 3 months ago.
Still there?
Expert:  Quiksilver07070 replied 3 months ago.

here is an example

Expert:  Quiksilver07070 replied 3 months ago.

example image link below, pulled from gateway support site

Customer: replied 3 months ago.
00818016112600
Customer: replied 3 months ago.
Product key?
Expert:  Quiksilver07070 replied 3 months ago.

thank you, ***** ***** please stand by

Expert:  Quiksilver07070 replied 3 months ago.

is there any typos?

its not coming up as a valid serial number.

serial numbers are 22 digits long, which is what you have.....but maybe a typo?

Expert:  Quiksilver07070 replied 3 months ago.

Oh wait.......actually its the Gateway website.

its showing this:

This Service is currently not available, please try later. Sorry for the inconvenience.

Customer: replied 3 months ago.
0088016112600
Expert:  Quiksilver07070 replied 3 months ago.

needs 22 digits.

your missing one.

.

But thats not the issue anyways....the site service is down right now.

We cant look up by serial number, so we are going to have to do this the old fashioned way.

Photo lineup.

Customer: replied 3 months ago.
What's that?
Expert:  Quiksilver07070 replied 3 months ago.

no.....we not done yet.....you said its a gateway M series....right?

Im going to pull some different images of M series and show them to you, see if you can pick yours out.

Customer: replied 3 months ago.
Ok
Expert:  Quiksilver07070 replied 3 months ago.

well that didnt go so well...

Theres 34 different M series laptops.....and none of them have a stock image.

I loath gateway.

it would help if you saw like the M number.

see image for example

Customer: replied 3 months ago.
Never mind. Getting late. How much will I be charged for this?
Expert:  Quiksilver07070 replied 3 months ago.

you didnt accept anything.....no charge yet....maybe a deposit.....but thats refundable.

Expert:  Quiksilver07070 replied 3 months ago.

I mean if we cant determine what computer you have......we cant EVEN BEGIN to tell you how to reset it.