Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Do you get any error when trying to rename the file in WordPerfect?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me using the box below.
I have closed out the duplicate question you opened up for this issue just now. Let's get started with a free remote session now, so that I can check and resolve the issue for you. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.