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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Downloaded windows 10 9/2/2016. after several hours of

Customer Question

downloaded windows 10 9/2/2016. after several hours of "cleaning up, do not turn off computer", the error codeox800704c7 appeared with he message "notify microsoft. did windows 10 down load? guess not. what is my problem
down
Submitted: 9 months ago.
Category: Computer
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Is this message still stuck on your screen, where you upgrading from Windows 7?

Customer: replied 9 months ago.

no. I tried to turn the computer off and received the message they were installing upgrade 1 of 15 and not to turn it off. it went off during the night

Expert:  Cody replied 9 months ago.

What do you get if you power it off and back on?

Customer: replied 9 months ago.

do not understand thequestion. if I turn the computer off and restart it I will get my desk top. this morning when I turned it on the message "do not turn your computer off we are configuring updated something to 277772. then windows 7 startd with my desk top.

Expert:  Cody replied 9 months ago.

Let's restart so you can get into your desktop. We can then delete all the Windows 10 files and try the update to Windows 10 again.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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