Hello. My name is ***** ***** I will be assisting you today.
We would need a blank CD and a working computer to burn a program to the CD, then we can boot from the CD and reset your password.
The other option would be trying to reload Windows 10, but this would remove everything including programs and documents.
sometimes booting from a flash drive works
here is a link to the password ***** iso that you would need to burn to a flash drive.
link to a program to burn the .iso file to a flash drive http://isotousb.com/