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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 installed on H5s Series. Why doesn't my CD/DVD

Customer Question

Windows 10 installed on H5s Series. Why doesn't my CD/DVD operate and cant be seen in Hardware Device folder?
Submitted: 3 months ago.
Category: Computer
Expert:  Sudipto replied 3 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Do you see any Unknown device on the device manager list ?

Expert:  Kevin T replied 3 months ago.

Hi,
My name is ***** ***** I will be helping you.

Customer: replied 3 months ago.
Sudipto, No, no unknown devices.
Kristopher T. - you are the 2nd Tech Support Specialist
Customer: replied 3 months ago.
Does the green dot by your profile pics indicate whether you are actively on line or actively handling a customer?
Sudipto - no green dot
Kristopher T - yes, green dot
Expert:  Kevin T replied 3 months ago.

I am currently on-line, would you like me to opt out for Sudito to help you.

Customer: replied 3 months ago.
well if Sudito took the "call" then dropped off - I would like help.
Customer: replied 3 months ago.
Kristopher T. - are you avail to assist -or- are you only a remote access service rep.?
Expert:  Sudipto replied 3 months ago.

Sorry for the late reply, do you want to continue now ? I can try to help you with remote support, but before that I want to make sure that, it is not a hardware fault.