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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a windows 10 it does not support my camer sony

Customer Question

i have a windows 10 it does not support my camer sony cybershot 14.1 i was told i need a driver or update can you help
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What's the exact model of your camera, such as DSC-W530, or DSC-H55, etc.?

When you turn on the camera, and connect it to the computer, does it show anything different on the camera's screen? Does the computer detect the camera?

What's the model of your Windows 10 computer? Is it a laptop or desktop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,