For Online Computer Support, Ask a Computer Technician
I'm sorry about the issue. What's the exact model of your camera, such as DSC-W530, or DSC-H55, etc.?
When you turn on the camera, and connect it to the computer, does it show anything different on the camera's screen? Does the computer detect the camera?
What's the model of your Windows 10 computer? Is it a laptop or desktop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,