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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31124
Experience:  Over 20 years of consulting to the IT industry
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I am getting an 0xcerror code when trying to boot up my asus

Customer Question

I am getting an 0xc(###) ###-####error code when trying to boot up my asus Q502L. What does that mean?
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

This error means the computer cannot access the partition or drive containing Windows due to a loose cable or missing boot files.

Can you tell me the version of windows you have installed please?

Customer: replied 3 months ago.
Windows 8
Expert:  Richard replied 3 months ago.

Thank you

Can you power off the Asus

Then hold SHIFT and with it held down, power it up and keep tapping F8 until you get to a menu

If it fails, try a few times as it can be tricky

Let me know if you can get to this please.

Customer: replied 3 months ago.
Trying
Customer: replied 3 months ago.
I have a menu
Expert:  Richard replied 3 months ago.

ok, on the menu choose Troubleshoot, then advance boot options, then system restore

Choose the last restore point, let this complete and when it has, tell me if it now functions correctly please

Customer: replied 3 months ago.
Start up menu
Expert:  Richard replied 3 months ago.

ok, what options do you have?

Customer: replied 3 months ago.
This the menu:
1. Enable debugging
2. Enable boot login
3. Enable low resolution video
4. Enable safe mode
5. Enable safe mode with networking
6. Enable safe mode with networking
7. Disable driver signature enforcement
8. Disable early launch anti malware protection
9. Disable automatic restart after failure
Expert:  Richard replied 3 months ago.

ok, choose Enable Safe Mode please

If windows loads it will load with no internet and look strange but thats ok, just tell me if it loads into this please

Customer: replied 3 months ago.
I tried this and it went back into repair mode and shut down
Expert:  Richard replied 3 months ago.

ok, power it off.

Power it on and keep tapping F9 until you get to the recovery manager

Can you get to this?

Customer: replied 3 months ago.
I will try
Expert:  Richard replied 3 months ago.

Thank you

Customer: replied 3 months ago.
That did not work. Tapped F9 and just did the same thing and turned off
Expert:  Richard replied 3 months ago.

Thanks

It is the internal motherboard or hard drive that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the Asus to have a diagnostics performed and the component replaced (when they confirm which of the two). It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 3 months ago.
Can I take it to a computer repair facility? The warranty expired
Expert:  Richard replied 3 months ago.

yes that's no problem, if its the hard drive the repair is not too expensive (around $100) but if it is the motherboard, get a pricing first before agreeing to it as the cost can exceed the value of the Asus.

Expert:  Richard replied 3 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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