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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 738
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Black screen lenovo thinkpad after seeing the lenovo sign on

Customer Question

black screen lenovo thinkpad after seeing the lenovo sign on - nothing after that - did some windows updates earlier today
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: e550
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 3 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 3 months ago.

Okay, so it sounds like you need to roll back some updates.

.

Did you have Windows 8? Or windows 7? or windows 10?

Customer: replied 3 months ago.
windows 10
Expert:  Quiksilver07070 replied 3 months ago.

okay,

do you know if you have a recovery drive (partition)?

Now that you have a black screen and can not get to windows, you have to use bootable media.

Such as the recovery disc, or recovery USB, or recovery partition.

You can create a recovery media, but you have to use another computer, and have a USB drive with 8GB available.

Do you have a USB drive?

Customer: replied 3 months ago.
I have a USB Drive of 4gb
Expert:  Quiksilver07070 replied 3 months ago.

It is quite a process to recover from a botched update.

Especially if you dont already have a recovery drive and you need to create one.

Expert:  Quiksilver07070 replied 3 months ago.

lenovo might have a recovery partition.......please allow me just a minute or two to check.

This would save you a BIG step.

Please Stand By

Expert:  Quiksilver07070 replied 3 months ago.

Nope, Lenovo did not put a recovery partition on that computer.

You have to either get a recovery media from Lenovo, and they mail one to you.

or

you can create one.

Expert:  Quiksilver07070 replied 3 months ago.

Here is the full instructions

Customer: replied 3 months ago.
I have a usb drive with 29GB
Expert:  Quiksilver07070 replied 3 months ago.

okay......but it does have to be erased, and blank to use it

Customer: replied 3 months ago.
it is already
Expert:  Quiksilver07070 replied 3 months ago.

The goal here is to put the recovery files on the USB, putting that USB in the problem computer, and then boot the problem computer FROM the USB

Expert:  Quiksilver07070 replied 3 months ago.

can you see the full instructions?

Customer: replied 3 months ago.
ok
Customer: replied 3 months ago.
looking at that now trying to find the media creation page on MS
Expert:  Quiksilver07070 replied 3 months ago.

Here is the link to Lenovos version of how to do this.

https://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Edge-laptops/ThinkPad-E550/solutions/HT117511

.

The full instruction i showed you are fro microsoft. While they are still valid, they are not as specific. Use the above link to follow instead.

Customer: replied 3 months ago.
it seems like the lenovo instructions is making a recovery drive of my current PC not the laptop that is stuck??
Expert:  Quiksilver07070 replied 3 months ago.

Yes, i know......just do it.

It creates a recovery media for ANY windows 10 computer.

Trust me.

Customer: replied 3 months ago.
ok - its in the process
Customer: replied 3 months ago.
telling me to " please wait "
Expert:  Quiksilver07070 replied 3 months ago.

yeah, it takes awhile to copy and create.

.

Once its doen. you take it out, and put it in the problem computer and then BOOT from it.

You may have to change the boot order in the BIOS. to boot from USB instead of the hard drive.

Expert:  Quiksilver07070 replied 3 months ago.

Please take a moment to rate my performance

Thank you

Expert:  Quiksilver07070 replied 3 months ago.

If you run into a snag, let me know.

Customer: replied 3 months ago.
Will using the recovery drive lose all the personal files?
Expert:  Quiksilver07070 replied 3 months ago.

no, you want to use the restor emedia to use a restore point, which will restore the machine back before the updates.

Customer: replied 3 months ago.
darn - it didn't like my usb drive and it crashed- not much else to work with here - thanks
Expert:  Quiksilver07070 replied 3 months ago.

any time an update is about to run, a restore point is created.....as a precaution.

But because the machine wont boot, you have to use a bootable tool to roll it back and use the restore point.

Its is an option when you boot the recovery media on the problem computer.

Expert:  Quiksilver07070 replied 3 months ago.

29GB USb is a different format, and are considered HIGH CAPACITY, not just normal capacity.

i dont think you need a 16 GB anyways.

8GB is enough.

Expert:  Quiksilver07070 replied 3 months ago.

Anyways......you can order one from Lenovo (should be free) and get one in the mail.

That way you dont have to sacrifice one of your USB drives.

They will probably send you a DVD disc.

Expert:  Quiksilver07070 replied 3 months ago.

You can request a recovery disc from Lenovo Here:

http://support.lenovo.com/us/en/lenovorecovery

Expert:  Quiksilver07070 replied 3 months ago.

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Thank You!