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hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1275
Experience:  Microsoft Certified Desktop Support Technician since 2007
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When I open Google, there are boxes that show up for

Customer Question

When I open Google, there are boxes that show up for companies I have used. When this was first in place I did not understand what they were so I deleted a bunch that I use regularly. Is there I way I can get the companies I want in those boxes to show up in those boxes? Thank you for your help. Oh, I will be 80 in three weeks so please reply in non tech language that I will be able to understand. Thank you!
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

Please stay with me on this web page. Can you please click on Start, then click on Control Panel, then open System (or System and Security / System) to confirm your Windows version?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 5 months ago.
I click on start and nothing happens
Customer: replied 5 months ago.
I have xp
Expert:  Viet - Computer Tech replied 5 months ago.

Press at the same time the two keys Windows logo and R on the computer's keyboard, then type winver then click OK, then let me know the Windows version it will show up.

- Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Customer: replied 5 months ago.
Please connect remotely
Expert:  Viet - Computer Tech replied 5 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=648807b8-a384-436f-8712-31665085a59e&Type=Java
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 5 months ago.
No. I do not want an additional charge. I just want my original question answered in a day or two.
Expert:  Viet - Computer Tech replied 5 months ago.

1. OK, on your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/zj6s7m7
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Customer: replied 5 months ago.
It says it may harm my computer
Expert:  Viet - Computer Tech replied 5 months ago.

That's our remote support program; please allow it to run, so I can help you directly on your computer for you. Thank you,

Customer: replied 5 months ago.
I think I did. It's not telling me to do anything.
Expert:  Viet - Computer Tech replied 5 months ago.

Click on the website below again:

http://tinyurl.com/zj6s7m7

, then open / run / install the item Elsinore.ScreenConnect.ClientBootstrap...

, if needed, check at the bottom of the computer's screen for any new icon; if yes, click on it and allow it to run

; and/or minimize this web page window (and any other window) to see if there is any other prompt / window that you need to click on the open / run / next / install / etc. option.

Thank you,

Customer: replied 5 months ago.
I am done! I want a refund! I do what you say and the stuff you say is there, Is NOT. I am so done with this! GOODBYE
Expert:  Viet - Computer Tech replied 5 months ago.

I'm sorry; we guarantee our service, so don't worry. It is strange that your computer cannot see it. Let's try another way.

- Click on the new website below:

http://tinyurl.com/ozut89u

, then open / run the download file TeamViewerQS_en... when shown

, then tell me the ID and Password ***** the TeamViewer window.

; do not close the TeamViewer window.

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
NO! I SAID I AM DONE!
Expert:  hongkongpom replied 5 months ago.

Hello Patricia I am another Expert. I don't need to access your computer. Please go to this blog and follow the first method to restore the thumbnails that you seek. Click here

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