How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I'm back- what additional information do you need?

Customer Question

I'm back- what additional information do you need?
Submitted: 3 months ago.
Category: Computer
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

whats the domain name in question?

Also, do you remember who you paid previously to host that domain name?

Customer: replied 3 months ago.
Dustin - my domain name is ***** ***** I paid for it on godaddy. By the way, the blog that was attached to that name now disappeared. I did resolve the contact form problem by starting a brand new blog but I still need for u to retrieve either my old blog or domain name that is attached to it. Good luck, gail
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 3 months ago.
PS my complete domain name is *****@******.***
Expert:  Dustin replied 3 months ago.

Good Morning Gail, Ive just signed in for the day. Ive just seen your reply.

When I g o to this page, https://gaildavisart.blogspot.com/

I see a lot of content. Is that the old page?

Customer: replied 3 months ago.
Probably so - it 's an old blog and has @ 4-5 pages
Customer: replied 3 months ago.
I might add that I also have a new weebly blog but no domain on it yet -
Expert:  Dustin replied 3 months ago.

Can you click the link I sent, as I cant tell personally whether that is you content, or whether that isnt the website we need to recover..

Thanks Gail!

Dustin S

Customer: replied 3 months ago.
It looks like a new/old blog that I tried to do yesterday. The blog in question has lots more (an about me page and full gallery index atop of home pg
Expert:  Dustin replied 3 months ago.

Ok, And you are certain the old blog was hosted at go daddy?

Do you still have access to your go daddy account?

Customer: replied 3 months ago.
to both questions - I called godaddy yesterday in re to retrieving domain name but they could'nt hep said it was a tech problem (by the way
Google thinks I was hacked but I think I did it due to trying to install contact form )
Expert:  Dustin replied 3 months ago.

Allright.. I see you had requested a secure remote session earlier, where I connect to your computer or godaddy page and try to recover the old blog directly.

Weve reached the point where that would be feasible now. I will send you that offer.. This is an optional offer, if you would prefer written support then dont accept the offer and let me know.

Dustin S

Customer: replied 3 months ago.
I can buy. A new domain name for the price listed -
Expert:  Dustin replied 3 months ago.

Maybe im confused as to what it is you are asking then.

Are you trying to recover data / posts / pages / content from the old blog / domain..

Or, what is it that we want to do here?

Customer: replied 3 months ago.
I just typed gaildavisart.com and it looks as if it's no longer mine but someone elses - I didn't know that could happen - I will call godaddy
Expert:  Dustin replied 3 months ago.

If you were able to solve the issue with godaddy, then you may want to use this link below to submit a refund request

http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl