My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Let me know when you are ready
How you are accessing email? (Outlook / Thunderbird / IE / Others)
Please download and install remote tool from below link
Is this issue resolved..
Please let me know the status. If its resolved, i shall cancel the question for you