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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer It went Black it had a number to call and would

Customer Question

My computer It went Black it had a number to call and would clean the computer that I had a serious problem I said ok an they did But they charge me $99.99 to send it Tech Backer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: toshiba
JA: What troubleshooting have you tried?
Customer: I don<t known they they done everything I don t know
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don t know if it was scam
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Anytime a 'message' pops up on your computer and it tells you to pay? You were scammed. We have work to do.

First, call your credit card company and report it.

Then we need to go into your computer and change everything. Passwords, saved logins, recovery methods etc.

Are you still able to get into your pc now?