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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought a HP laptop from HSN and am suppose to receive life

Customer Question

I bought a HP laptop from HSN and am suppose to receive life time support. I set up my new computer initially and when I set up my password ***** must have put it in differently then I thought I did and now I can't get into to the computer at all......which is exasperating! Can you please help me change the password?
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What is the make/model of your computer?

Customer: replied 3 months ago.
Windows 10 HP 15.6 LED, Intel quad-core 4GB RAM 1 TB HDD Windows 10
Expert:  Isaac Franklin replied 3 months ago.

When you go to log in, do you see an email or an option for profile with email to log in?

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