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Sorry to hear you are having trouble. I will help you now.
Who is your email provider? This is the part of your email AFTER the @ sign.
On your laptop, are you logged in to your mail account with a browser such as chrome, firefox or internet explorer? If so, do you happen to know if you have the password ***** the email SAVED in the browser?
Actually, what I'm asking is on the computer, with internet explorer, if you logout of your email, would you have to type a password ***** log back in, or do you have it saved in your browser on the computer?
Please tell me more details about this google account.
Do you know when/where/how/why the password ***** have been changed?
Have you already gone through account recovery with Google on your PC? This is when Google will ask you account security questions.
I'm sorry, I don't understand your previous response.
I am actually out of ideas on this, so will opt out to other experts for review. An expert will be in touch with you soon. Thank You.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I will try retrieving your google / gmail email account password ***** through your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,