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Hi there and welcome
If you have forgotten your password, then you will need to reset your password ***** use the new password ***** sign in.
To do this, please click on my link below
Follow the process to reset your password ***** once done, use this new password ***** your account
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please