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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to access the IS Portal for my childcare Centre.

Customer Question

I am trying to access the IS Portal for my childcare Centre. It will not let me receive an activation code and comes up with the message "no account has been opened for this email address by the Department of Social Security". The email address I am trying to activate is
***@******.***
If you can assist with this I would appreciate it as I have, along with CCMS, inclusion Support, my programme provider, auskey and abr have been trying to get this working for over 3 weeks totalling more than 20 hours. You help is appreciated.
Submitted: 7 months ago.
Category: Computer
Expert:  Martin replied 7 months ago.

Hi sue,

Have you already tried to open an account with your email address here:

https://www.ssa.gov/myaccount/

It's not available right now, it will be active from 5AM EST which is in a couple of hours.

We can continue with this tomorrow morning if you like.

I will be here at your disposal.

Regards,
Martin

Expert:  Martin replied 7 months ago.

I noticed you are in Australia, for Australia it comes up as Department of Social Services not Department of Social Security

Expert:  Martin replied 7 months ago.

If it is indeed the Department of Social Services you are trying to reach about this matter then here's a link with their phone number:

https://www.dss.gov.au/contact/contact-the-department

Otherwise, kindly specify below.

Expert:  Martin replied 7 months ago.

Sue?

Expert:  Martin replied 7 months ago.

Let me know if you need further help

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