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Hi sue,Have you already tried to open an account with your email address here:https://www.ssa.gov/myaccount/It's not available right now, it will be active from 5AM EST which is in a couple of hours.We can continue with this tomorrow morning if you like.I will be here at your disposal.Regards,Martin
I noticed you are in Australia, for Australia it comes up as Department of Social Services not Department of Social Security
If it is indeed the Department of Social Services you are trying to reach about this matter then here's a link with their phone number:https://www.dss.gov.au/contact/contact-the-departmentOtherwise, kindly specify below.
Let me know if you need further help