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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my out bound e-mail capibility ,in bound is fine

Customer Question

i lost my out bound e-mail capibility ,in bound is fine after having amalware item removed .
Submitted: 3 months ago.
Category: Computer
Expert:  technicalcat replied 3 months ago.

Hello William , and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Please tell me more details so I can assist.

What email program are you using? For example, Outlook.

What errors or messages are you receiving?

Customer: replied 3 months ago.
error talking to smtp server 421 cannot connect tosmtp server 66.66.7333 (68. )
Expert:  technicalcat replied 3 months ago.

William,

I sent you an offer for remote assistance, since this particular error can be complicated to fix. If you accept the offer I can connect remotely to your computer and work to fix the problem while you watch.

Customer: replied 3 months ago.
never mind , i am sorry but i dont want access to my computer
Expert:  technicalcat replied 3 months ago.

OK. I will opt your question out to other experts for review.

Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 3 months ago.
mchsi.com after the @
Expert:  Jason Jones replied 3 months ago.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

If you wish, I can remote into your system and fix this for you. I have remoted into several thousand computers in my time, with no problems.

Customer: replied 3 months ago.
firefox is what i use
Expert:  Jason Jones replied 3 months ago.

May I ask if that was a no or yes to the free remote option?

Customer: replied 3 months ago.
no
Expert:  Jason Jones replied 3 months ago.

Thank you. I will opt out and allow another to help you out.

Expert:  Richard replied 3 months ago.

Hi there and welcome

To check, you are using Firefox to access your email system? So you go via your web browser?

Or is it another program such as Thunderbird?

Please let me know