My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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What Windows version does computer have? (win 7 / 8 / 10)
Hows printer connected to computer? (wireless / Lan / USB)
It seems you are offline..
When reply when you are back
Are you still waiting for answer
Glad to know your issue got resolved..
I shall request refund.
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